their mark-up – our supply chain is direct and concise. By sourcing our products straight from the manufacturer and selling them online to you, we effectively cut out several middlemen. This streamlined approach allows us to offer premium furniture at prices often less than half of conventional retail outlets.

Traditional Retail Chain:

Manufacturer ➡️ Sales Agent ➡️ Importer ➡️ Distributor ➡️ Wholesaler ➡️ Retailer

Bay Gallery Furniture Chain:

Manufacturer ➡️ Bay Gallery Furniture

It's very likely! We supply to numerous retailers while maintaining anonymity. Plus, our suppliers cater to many other Australian businesses that then provide products to the retail market. It's common for our customers to spot items similar to ours at prices that are significantly higher.

Absolutely! All our furniture products come with a minimum 12-month warranty, most with a 24-month warranty for your peace of mind. For select items, like our leather lounges or outdoor wicker furniture, we offer the option to upgrade warranties for up to 5 years. Dive deeper into our warranty page for detailed information.

Yes, you can! If you wish to alter the colour, configuration, or any other aspect of a particular item, we'll do our best to accommodate your preferences. We might have the variant you're looking for in stock or we can have it custom-made. Our partnership with our outdoor wicker furniture supplier also enables us to offer even more flexibility in terms of customisation. Please note that custom orders might come with slight additional charges.

We strive to cater to a variety of tastes and preferences. If there's a particular piece or design you have in mind, feel free to contact us. While not every custom request can be accommodated, we'll certainly try our best to help you find or create the perfect addition to your space.

Our furniture is delivered through our trusted logistics partners and, for East Coast Metro areas, with our own fleet of trucks and drivers. After placing your order, you'll receive a tracking number that allows you to keep tabs on your delivery's progress.

Delivery charges vary based on your location and the size/weight of your order. When you add products to your cart and proceed to checkout, our system will automatically calculate the delivery fee for you.

Most of our in-stock items are ready to ship and typically arrive within a few days to two-weeks. For custom orders or items not in immediate stock, lead times can vary. We'll always keep you informed about expected delivery dates.

At the moment, we proudly serve and ship Australia-wide. We're constantly exploring options to expand our reach, so stay tuned for updates!

Every piece of furniture we offer comes with care instructions to help it maintain its pristine look for years to come. From outdoor wicker to indoor timber, we provide detailed guidance to ensure your furniture stands the test of time. Check out our care instructions here.

Yes, we do! While we encourage customers to make use of our comprehensive online platform, we also have physical showrooms where you can see, touch, and feel our furniture before making a purchase. Check out our showroom locations here.

We accept a variety of payment methods, including credit cards, Zip Pay, and more. Our goal is to make your shopping experience as seamless as possible.

We understand that investing in quality furniture can be a significant purchase. That's why we've partnered with financial institutions to offer flexible payment plans. Check out our buy now, pay later page for more details.

Of course! Firstly, most of our products are delivered fully assembled. For those that aren't, our products come with detailed assembly instructions, but if you're facing any challenges, our customer service team is always on hand to assist and guide you. Plus for an additional fee our delivery team can usually assemble for you and remove all rubbish - just depends on your location.

Yes, gift cards are available and make a perfect gift for loved ones looking to spruce up their living spaces. Visit our gift card page for more details.